|About Us Thorntons Table Tennis are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
Thorntons Table Tennis
3 Otterbury Close Bury Greater Manchester BL8 2TY United Kingdom
Phone: 0161 761 6608
Email: william [dot] thornton2 [at] btopenworld [dot] com
My VAT Registration Number: 741-4923-36
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept Visa, American Express, Mastercard, Maestro, Solo, JCB, Delta, and Electron. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet.
Cheques dhould be denominated in Pounds Sterling and drawn on a UK bank. Please make your cheque payable to: Thorntons Sports and Leisure
Cheques cannot be accepted on overseas/international orders. If paying by cheque, we can only despatch your order once your cheque has been cleared. Please allow up to 10 days for this clearance procedure.
VERY IMPORTANT! Kindly remember to write your home address and cheque card details on the back of your cheque.
By Sterling draft
Please make your sterling draft payable to: Thorntons Sports and Leisure
By Postal order
Please make your postal orders payable to: Thorntons Sports and Leisure
Cash payment can be made in UK sterling only. For your own security, please ensure that you send any cash by REGISTERED MAIL.
By telephone: Probably the easiest way to order. We suggest that you print out your order requirements before calling us - this will hopefully ease the ordering process. (Please ensure that you provide your correct home postal code and have your credit/debit card details ready).
Tel: (UK) 0161 761 6608 or 0161 797 3539
Tel: (International) 0044 161 761 6608 or 0044 161 797 3539
By fax: Simply print out your order form and fax it through to us on
Fax: (UK) 0161 762 9402
Fax: (International) 0044 161 762 9402
If you would like to check on the immediate availability of stock, we suggest that you contact us by telephone on 0161 761 6608. We cannot guarantee the permanent availability of all stock lines. If a product is out of stock we'll give you the best information we can on a estimated delivery date.
Out of Stock Items
We will never debit your credit or debit card for items that are not in stock. If an item is temporarily out of stock, this will be clearly shown on your receipt. Any out of stock item(s) are not charged for until they can be despatched. You will only be charged postage once, per order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices shown are in UK (£) sterling only.
All prices include UK Vat at 17.5% where applicable.
All prices are subject to change without prior notice.
On Export Orders outside of the EU we always deduct the UK 17.5%VAT. (Local import duties may be payable on receipt of your goods).
|Shipping And Handling UK address (mainland).|
On all mainland UK orders (except tables) ONLY £1.99 will be charged.
All orders weighing up to 1.5kg are sent out using the Royal Mail 1st Class postal service. Please allow up to 48 hours for actual delivery. (1st Class post does not guarantee a next day delivery).
Heavier parcels are sent by carrier - allow 2-3 days.
For tables, generally allow 7-10 days.
Overseas / International addresses.
We aim to despatch Worldwide orders within 2 working days from the date of the order. The delivery times for overseas orders will vary greatly depending upon the postal destination and available methods of posting. Generally, most overseas orders can be sent as a Small Airmail packet or International Parcel.
On all international orders, carriage and insurance will be charged at cost. (Jersey, Guernsey and the Irish Republic are considered 'International' destinations)
Worldwide delivery is available at reasonable costs and these carriage charges are calculated by weight. On receipt of your order, we will advise you of the carriage and insurance costs as well as the estimated time for delivery. ( Due to various Postal Restrictions, we cannot send dangerous or flammable products such as glues, cleaners to International destinations)
|Delivery Schedule We pride ourselves on our rapid service, and aim to pack and despatch your goods within 24 hours from the time that your order is actually received by us. During peak seasonal demands there may be a slight delay in the despatch of your order, so please allow slightly extra time for delivery.|
All orders are processes Monday - Friday only.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0161 761 6608 (International +44 0161 761 6608) or fax us on or write to us at 3 Otterbury Close Bury Greater Manchester BL8 2TY United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
If you want to return an unwanted product, this must be returned to us in its original, unopened condition. All unwanted goods must be returned to us within 14 days of the date on which you received it. We will then refund you the money that you have paid us for that product. (Postage charges cannot be refunded) We aim to keep this process as simple as possible. These terms do not affect your statutory rights
We would like our customers to be pleased with their purchases. To obtain an exchange, the goods must be returned carefully in their original packaging within 14 days of receiving the goods. Please enclose a note which clearly shows your name, address, contact telephone number along with an indication of the new goods that you require.
If a product is faulty, we will replace the item or refund the product cost in full. You will need to notify us of any defects within 7 days of receiving the goods This is in addition to your statutory rights.
We welcome all feedback regarding our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint to make, please call us.